TERMS AND CONDITIONS OF USE

ArtStuff.online is the trading name and for the sake of convenience the name “ArtStuff” will henceforth be used.

Copyright:
Copyright 2011-20153 © ArtStuf, Lake Michelle, Noordhoek, South Africa. All rights that are not expressly granted are deemed reserved. To obtain permissions for the commercial use of any content you are required to contact us in order to proceed.

Intellectual Property:
All the content, trademarks and data on ArtStuff (http://www.ArtStuff.online), including but not limited to, software, databases, text, graphics, videos, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to ArtStuff and as such are protected from infringement by local and international legislation and treaties.

Pricing and Product:

Information: 
Every effort is made to ensure the accuracy of pricing and product information. Instances may arise in which a product(s) are priced incorrectly on the website or where the product information supplied is inaccurate. ArtStuff will not be held bound by the incorrect price(s) in cases where such error(s) occur. Due to fluctuations in exchange rates and consequent variances in our local suppliers’ pricing, as well as the occurence of periodic supplier price increases, ArtStuff cannot guarantee that the price at which an item is backordered will be the price at which the goods will be sold once stock has landed in South Africa. In such instances ArtStuff will either refund the customer the price paid or charge the difference in price to the customer should the customer still wish to purchase the product(s). ArtStuff will not be held responsible for errors in the product information supplied, however, should a customer purchase a product that has been incorrectly described, the customer may elect to cancel the sale and return the product for a refund.

Deliveries and 'Risk Free Shipping Policy':
All deliveries within the borders of the Republic of South Africa are done so under Galactic Gear’s ‘risk free shipping’ policy. In terms of this policy Galactic Gear undertakes liability for the risks associated with shipping orders within South Africa only until the order is signed for by the customer. As a customer, you are fully insured against such risks at no cost to you. Whilst every effort is made to provide accurate estimates for delivery times, Galactic Gear is not liable for any delays in delivery that occur as a result of our preferred courier partners scheduling. The delivery times indicated on the website http://www.galactic-gear.com are approximate delivery times and variances in such times may occur. Galactic Gear will make every effort to contact a customer where delivery of an order exceeds the approximate delivery time.

Returns:
ArtStuff allows for returns in accordance with the provisions of section 20(2)(a) to (d) of the Consumer Protection Act 68 of 2008. In addition to this ArtStuff allows for the return of any purchase, except for “special order items” (see below) within 5 calendar days, reckoned from the date of receipt of goods. Return of unwanted stock within the period of 5 calendar days is subject to the following conditions: that the product is in its original packaging and includes all accessories, manuals software etc.; that the General Manager deems the product to be undamaged and in the same condition in which it was originally shipped; the return is done so at the expense and risk of the customer; that a 'Request for Return' form is completed by the customer and approved by the General Manager; In order to request to return a purchase ArtStuff must be contacted on info@artstuff.online. ArtStuff reserves the right to charge a reasonable fee for returned stock in instances where the packaging has been opened and/or the stock has been used.

Warranty and Repairs: 
All products sold by ArtStuff are covered by a one-year guarantee, reckoned from the date of purchase, to protect you against manufacturing defect only. In the majority of instances the manufacturer of the product in South Africa endorses this guarantee. In such instances the manufacturer can be approached directly to affect the repair, or ArtStuff will handle the entire repair process on behalf of the customer. ArtStuff guarantees products that are occasionally imported directly by ArtStuff for a period of one year reckoned from the date of purchase. In addition, ArtStuff will inform the customer that the product has been imported in advance. In such cases ArtStuff undertakes to repair the product at its expense (in cases of manufacturing defect only) and where a repair is not possible ArtStuff will issue a new replacement model. Where a product is defective it is the responsibility of the customer to return the product at his or her own risk and expense to ArtStuff. ArtStuff will facilitate the repair or replacement and then ship the product back to the customer, bearing all risks and costs. ArtStuff is not obliged to repair products that fall outside of the one-year guarantee period, or products that are damaged accidentally, however, ArtStuff in seeking to deliver the highest standard of customer service will gladly assist the customer in having the product repaired via the network of repair agents with which ArtStuff has business dealings. ArtStuff will assist you in the facilitation of a repair in respect of equipment that is not within the manufacturer warranty period and that has not been purchased from us. In such a case we charge a R250 fee as a handling charge for the facilitation of the repair. This fee includes VAT, but excludes the costs of the repair (which will be quoted on prior to work commencing) and any associated transport costs.

Stock Availability / Order Cancellations:
Stock of all goods on offer are limited. ArtStuff shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, ArtStuff shall only be liable to refund monies where it is unable to fulfil orders at advertised prices. Where goods are advertised as having an estimated delivery time, or are on backorder, ArtStuff is not responsible for delays on these estimates. These estimates are merely guidelines and may shift with stock availability and supplier scheduling.

Special Order Items:
Products that are marked as “Special Order” either on http://www.artstuff.online, or on a quotation, are items that cannot be returned. In purchasing these items the customer recognises that the product has been marked as a “Special Order” item and accepts that it may not be returned. This, however, in no way affects the warranty on the product.

Privacy Policy:
ArtStuff abides by a strict privacy and confidentiality policy. No credit card information is stored on our servers. We will use the information you give us to process your order and keep you informed of its progress, to give effect to your payment instructions, to deliver your purchase to you, and to meet any warranty information required by our suppliers. If you choose to subscribe to our free newsletter, we will use any additional information you choose to give us for the following purposes: to contact you with special offers from time-to-time; to advise you of new products, supplier offers, instruction courses, upgrades, and other benefits which directly address your own areas of interest, hobbies, pastimes; to bring you exclusive information about special, discounts, close-outs, sale items, and similar offers; to enter you automatically into competitions where you can win an array of exciting prizes on a regular basis. 

ArtStuff collects personal information about our customers and the recipient only when our customers voluntarily provide it. We shall rely on an implied consent when the purpose would be considered obvious to a reasonable person and the individual voluntarily provides the personal information for that purpose such as buying our product or for services. ArtStuff will not collect, use or disclose any personal information for any purpose other than that for which consent has been provided. We will only use or disclose to meet legal or regulatory requirements.

Payments and Refunds:

Credit card payments:
 At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. As a protection against fraud, ArtStuff reserves the right to request ID documents, credit card billing statements and photocopies of any credit card used to make purchases on ArtStuff. ArtStuff reserves the right to refuse to ship orders to customers refusing to make such information available or whose information is suspicious in anyway. 

Bank deposit payments:
 If a buyer selects to pay via bank transfer the following conditions apply: the exact amount must be paid; the payment must be identified by supplying the order number and/or surname in the reference section of the deposit slip or on the electronic transfer; Note: ArtStuff accepts cheques only in exceptional circumstances. All cheque deposits are subject to a clearing period. ArtStuff will only issue refunds as per the method of payment originally utilized by the customer. 

Credit card refunds:
 We are able to reverse transactions on our payment gateway system. The refund will only reflect on the credit card used and no other method is allowed. Refunds will be processed within 3 working days. Bank Transfer (EFT) refunds. Once an email with the order number, full banking details and request for refund is received, it may take up to 5 working days for the refund to be processed by our accounts department. Please send request for refund emails to admin@artstuff.online. If a refund forms part of a return, then the terms applicable to returns apply as well.

Cookies:
A cookie is a small file of information that a website creates when you visit it. These cookies can track how, when, website(s) visited, and they store that information.
ArtStuff only uses session cookies and will not persist data. This means that once you leave our website all cookie information is terminated after 24 hours.

Links to Other Sites:
This site may provide links to other Internet sites but that is for client convenience and for information purposes. We are not responsible for their content or their privacy policies.

Governing Law:
ArtStuff is registered and operates out of the Republic of South Africa. The law governing these terms and conditions is the law of the Republic of South Africa. ECT Compliance The ECT Act states that when we offer goods or services by way of certain electronic transactions the following must be made available: 

Full name:
 ArtStuff Online (www.artstuff.online)

Main business: Online Retailer of craft items
Webmaster: admin@artstuff.online
Website: http://www.artstuff.online
Official email address: admin@artstuff.online

PROATIA 
The manual published in terms of section 51 of the Promotion of Access to Information Act No 2 of 2000 may be downloaded from: http://www.acts.co.za/promotion_of_access_to_information_act_2000.htm

Disclaimer:
Notwithstanding provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither ArtStuff nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, ArtStuff makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors. This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with ArtStuff that the service available from and through this web site will meet the user's individual requirements and be compatible with the user's hardware and/or software.

Changes to these Terms and Conditions:
ArtStuff reserves the right to modify this Privacy Statement at anytime without notice. The Privacy Statement posted on the website shall be deemed current and in effect.

We strive to make your experience easy, enjoyable, and hassle-free. Please feel free to contact us with any questions you may have on this matter.

To contact us click here on on the "Contact Us" button at the top or bottom of this page.